Crew Employment Administrator

I have an exciting opportunity for a Crew Employment Administrator to join my client, in supporting yacht owners and managers with crew employment and payroll services. Delivering efficient, high-quality service directly to crew members.

Key Responsibilities:

• Manage and process crew payroll using specialised payroll software, including reporting.
• Calculate crew bonuses, allowances, and deductions with accuracy.
• Distribute payslips directly to crew members.
• Handle administrative queries and transactional issues related to payroll.
• Oversee Malta Social Insurance registrations and ensure timely contributions.
• Provide support with additional department-related tasks as required by management.
• Take ownership of day-to-day payroll and HR administration for a portfolio of clients.
• Liaise with clients, employees, and external organisations including international authorities, banks, and pension providers.
• Draft professional correspondence for clients, employees, and third parties.
• Manage payroll data, generate reports, and prepare invoices.
• Administer client bank accounts and ensure timely payments in line with statutory and contractual obligations.
• Deliver services aligned with high customer service standards and bespoke service level agreements.
• Draft and manage employment contracts, terminations, addendums, and official letters.
• Ensure crew MLC (Maritime Labour Convention) qualifications are kept up to date.
• Reconcile crew payroll accounts and report reconciliation status to the Crew Accounting Manager.
• Be available for travel to attend client meetings, boat shows, and industry events.
• Support the team with other tasks as needed by senior administrators or supervisors.

Key Requirements:

Essential:

• Strong organisational and numeracy skills with a keen eye for detail.
• Ability to work methodically, accurately, and efficiently under pressure and tight deadlines.
• Excellent written and verbal communication skills.
• Proactive mindset with the ability to multitask and prioritise effectively.
• Collaborative team player with the ability to work independently.
• Strong customer service and client-facing skills.

Desirable:

• Previous experience in a Payroll Officer or similar role.
• Excellent command of English.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Familiarity with crew management.
• Experience handling complex or sensitive client situations.
• Understanding of international and national seafarer certification requirements.
• Strong relationship management and commercial awareness.

This opportunity offers a generous salary and other benefits, as well as fantastic career progression.