Head of Client Management

Head of Client Management – Monaco

I’m currently partnering with a leading yacht management company to appoint an experienced leader to head up their Client Management function, based in their Monaco office.

This is a pivotal role for someone who thrives in a fast-paced, service-driven environment and enjoys balancing people leadership with high-level client engagement.

The position will suit a confident, collaborative leader who can inspire and develop a team, maintain exceptional standards across a diverse fleet, and act as a trusted advisor to clients and captains alike.

The Role

You’ll take overall responsibility for the performance, development, and delivery of the Client Management team, ensuring owners receive an outstanding and consistent service.

Reporting to the Managing Director, you’ll work closely with senior stakeholders and fellow specialist leaders as part of the Maritime Board, contributing to strategic decision-making and the wider leadership of the Yacht Management Department.

You’ll remain hands-on with complex client and operational matters, using your yacht management and maritime expertise to provide clear guidance, support your team, and drive continuous improvement.

Key responsibilities include:

• Leading, mentoring, and developing a team of Client Managers, setting clear expectations and maintaining consistently high service standards
• Building and nurturing strong, long-term relationships with owners, captains, and internal stakeholders
• Acting as a senior point of reference for yacht management and maritime-related decisions
• Contributing at leadership level alongside other specialist heads, supporting broader business objectives and the development of the Yacht Management Department
• Encouraging a proactive feedback culture, resolving issues early, and driving continuous improvement
• Overseeing yacht allocations and resource planning, ensuring workloads are effectively managed across the team
• Ensuring processes are consistent, structured, and adaptable to individual client requirements
• Supporting team growth through training, upskilling, and the adoption of technology
• Ensuring seamless collaboration between offices and departments to deliver a joined-up client experience
• Identifying cross-selling opportunities and ensuring the team remains knowledgeable about the wider product portfolio
• Maintaining oversight of client accounts, invoicing processes, agreements, and service terms

About You

This role will suit a calm, credible leader who combines commercial awareness with a genuine commitment to service excellence.

• Proven experience in a leadership or senior management role within the yachting or maritime sector
• Strong knowledge of yacht management and industry best practices
• Proven experience managing teams and supporting the professional development of others
• A supportive, people-first leadership style with excellent communication and listening skills
• Fluency in English
• Confidence making decisions and providing clear, authoritative guidance in complex situations
• A strong client-service mindset, with the ability to anticipate needs and manage expectations
• A proactive, solutions-focused approach to problem-solving and feedback
• Excellent organisational skills, with strong attention to detail and a passion for structured, high-quality processes
• The ability to work cross-functionally and connect teams across multiple locations
• A proactive approach, with the confidence to contribute ideas and add value beyond the immediate brief

This is a standout opportunity to step into a senior leadership position within a respected and forward-thinking yacht management business, offering genuine influence, variety, and long-term career potential.

On offer is a highly competitive salary, an excellent company culture and working environment, and the opportunity to take a significant step forward in your career.