House Manager – Private Residences- Melbourne

Position Snapshot
• Salary: $110,000 + Super (depending on experience)
• Employment Type: Full-time, Monday to Friday
• Location: Two private residences
• Start Date: Before 1 December, with some flexibility
• Reporting To: Principal / Family Office Representative

Position Overview
An opportunity exists for an experienced House Manager to oversee the day-to-day management, presentation and upkeep of two private residences.
This is a hands-on, service-oriented role suited to an organised, proactive and trustworthy individual who takes pride in maintaining beautiful homes and ensuring every detail is taken care of.
The successful candidate will manage household laundry, linen, general organisation, property maintenance coordination and the preparation of each residence ahead of the family's arrival. The role will be divided between both properties throughout the working week, with flexibility required to prioritise changing household and property needs.
Occasional support with private entertaining and family events may also be required.
Note: Regular deep cleaning is managed by an external housekeeping service.

Key Responsibilities

1. Household Presentation & General Housekeeping
Maintain both residences to an exceptional standard of cleanliness, organisation and presentation.
• General tidying and organisation of living areas.
• Making beds and changing linen and towels.
• Managing laundry, ironing, folding and putting clothing away.
• Maintaining organised wardrobes, linen cupboards and storage areas.

2. Property Preparation & Family Arrivals
Ensure both residences are fully prepared and ready for use ahead of family arrivals.
• Prepare bedrooms, bathrooms and living areas.
• Arrange groceries, toiletries and household essentials as required.
• Check heating, cooling, appliances and utilities.
• Conduct pre-arrival inspections and post-departure resets.

3. Property Maintenance & Contractor Coordination
Oversee the ongoing upkeep of both properties and ensure maintenance issues are addressed promptly.
• Conduct routine property inspections.
• Identify and coordinate repairs and preventative maintenance.
• Arrange and oversee tradespeople and service providers.
• Follow up on outstanding work and communicate issues requiring approval.

4. Household Supplies, Inventory & Organisation
Maintain appropriate stock levels and ensure both residences remain fully equipped and organised.
• Monitor and replenish household supplies, toiletries and cleaning products.
• Manage linen, towels and seasonal household items across both properties.
• Coordinate grocery and general household shopping.
• Track items requiring replacement, repair or replenishment.

5. Household Support, Scheduling & Entertaining
Proactively manage household priorities according to occupancy, schedules and requirements.
• Allocate time between both properties according to priorities.
• Prepare entertaining areas for family gatherings and occasional private events.
• Coordinate additional cleaning, catering and other services when required.
• Provide updates on completed tasks, maintenance and upcoming requirements.

A regular weekly schedule will be established where practical, while allowing flexibility to accommodate changing family and property requirements.

Skills & Experience

The ideal candidate will demonstrate:
• Previous experience in private household management, housekeeping, property care or a similar role.
• Exceptional organisational skills and strong attention to detail.
• A proactive, practical approach to managing household tasks and resolving day-to-day issues.
• High standards of cleanliness, presentation and care when handling clothing, linen and furnishings.
• The ability to manage competing priorities independently across two properties.
• Strong communication skills and confidence coordinating tradespeople and service providers.
• Discretion, confidentiality and respect for the privacy of the household.
• Reliability, flexibility and a strong sense of responsibility.
• The ability to work independently while remaining responsive to household needs.

Personal Attributes
• Trustworthy and discreet.
• Organised, methodical and dependable.
• Proactive, observant and solutions-focused.
• Warm, professional and service-oriented.
• Flexible and adaptable to changing requirements.
• Takes genuine pride in maintaining high-quality private residences.

Other Requirements
• A current driver's licence and reliable transport are essential, given the need to travel between properties.
• Flexibility to adjust the weekly schedule according to property occupancy and household requirements.
• Availability for occasional additional hours to assist with private events or specific household needs, by prior arrangement.

Measures of Success
Success in this role will be demonstrated by:
• Both residences consistently maintained to a high standard of cleanliness, presentation and organisation.
• Laundry, linen and household supplies managed efficiently and reliably.
• Properties fully prepared ahead of family arrivals.
• Maintenance issues identified, coordinated and resolved in a timely manner.
• Household requirements anticipated and managed with minimal supervision.
• A high level of trust, discretion and confidence from the household and its representatives.

Overall Objective
To ensure both residences are beautifully maintained, organised and ready for use at any time, providing a seamless, reliable and discreet household management service.