Operations Officer

Shoreside

Wilsonhalligan are looking for an Operations Officer to join an established company based in Europe.

The ideal candidate will:
- Forward mooring requests to authorities and input vessel data in AYPRO, gathering as much information as possible about the vessel and visit purpose.
- Inform the captain about harbour access and stay guidelines, including required documents before and after arrival.
- Assist clients pre-arrival by collecting specific requests and offering services to organise their stay.
- Be present at the yacht’s arrival berth, ensuring no obstacles during berthing.
- Welcome clients on board, gather necessary documentation for authorities, collect ID documents for border control, provide information on requested services, and manage additional requests.
- Quote all services during the stay and pre-arrival to get the captain’s approval and avoid disputes.
- Organise provisioning during the yacht’s harbour stay.
- Monitor and promptly address any service issues or changes.
- Collect all service information and costs in the vessel folder and/or AYPRO to assist the administration office with invoicing.
- Share information with colleagues to plan services according to Company standards.
- Make purchases if needed, following the Administration Department’s guidelines and obtaining invoices/receipts.
- Handle all information confidentially and in compliance with GDPR.
- Support and help train new staff in collaboration with HR and under the Office Manager’s supervision.
- Follow Company procedures and policies.
- Be available outside working hours for any contingencies.

Personal characteristics include:
- Excellent English and French proficiency
- Valid Driving License B
- Proficient in Microsoft Office, Internet, and company platforms
- Strong communication and interpersonal skills
- Flexible and adaptable
- Can work under pressure
- Ability to prioritise effectively
- Problem-solving skills
- Commercial skills to offer additional services
- Team player

Start: ASAP
Location: Italy and France
Salary: DOE

Recruitment will follow the company's standard procedures.