Hotel Operations Manager

This position has re-opened for an immediate start in the New Year.

Role: Hotel Operations Manager

Location: Hamburg, Germany

Working Model: Office-based hybrid, with travel required

Our client is seeking an experienced Hotel Operations Manager to oversee and develop hotel operations across their fleet and shore-based activities. This role reports directly to the General Manager and plays a key part in ensuring high-quality service delivery, operational excellence, and cost control.

Key Qualifications The successful candidate will meet the following criteria:

• Minimum of two (2) years’ experience in hotel operations in a managerial position, either onboard a cruise ship or ashore
• Minimum of five (5) years’ experience in an F&B management role, ideally onboard a cruise ship
• Highly proficient in spoken and written English
• Strong leadership, controlling, and communication skills
• Proven ability to work effectively within a team environment
• Solid knowledge of the hotel and cruise industry, including applicable rules and regulations
• Profound knowledge of HACCP, US Vessel Sanitation Program, EU SHIPSAN, and MARPOL regulations
• Appropriate level of commercial awareness

Key Responsibilities The Hotel Operations Manager will be responsible for, but not limited to, the following:

• Establishing and leading the Hotel Operations Product Delivery Department
• Managing designated hotel operational responsibilities as assigned by the General Manager
• Working closely with the Corporate Chef, Restaurant & Bar Specialist, and Purchasing teams to ensure vessels operate in line with Service Level Agreements agreed with the Owner(s)
• Maintaining effective cooperation with technical, marine, crewing, and operations departments to ensure smooth overall vessel operations
• Overseeing quality standards for front-of-house equipment and services
• Driving continuous improvement by creating, implementing, and communicating Standard Operating Procedures (SOPs)
• Creating and reviewing annual hotel operations budgets in line with Owners’ financial year guidelines
• Managing overall cost control and accountability for hotel operations budgets versus actual costs
• Monitoring and following up on budget reports, inventory reports, and other required operational reports
• Assisting with the supervision and completion of health and hygiene tasks onboard
• Providing hotel operational support to assigned vessels and Owner(s), particularly in urgent situations
• Maintaining ongoing communication with the Head of Hotel Department and conducting periodic inspections of assigned vessels
• Developing and maintaining departmental hotel operations manuals
• Assisting in the preparation of contractual agreements with hotel services and catering providers
• Promoting internal awareness of customer requirements and hotel & catering provider standards across the leisure group
• Participating in assigned projects as required

This is an excellent opportunity for a hospitality professional with strong cruise or maritime experience to take on a senior operational role within a dynamic international environment.

You MUST hold the right to live and work in the EU - no Visa assistance is provided.