Head of Client Management

I’m currently partnering with a leading yacht management company to appoint an experienced leader to head up their Yacht Management function, in their Monaco office.

This is a pivotal role for someone who thrives in a fast-paced, service-driven environment and enjoys balancing people leadership with high-level client engagement.

This position will suit a confident, collaborative leader who can inspire a team, maintain exceptional standards across a diverse fleet, and act as a trusted advisor to clients and captains alike.

The Role You’ll take overall responsibility for the performance, development, and delivery of the Client/Yacht Management team, ensuring owners receive an outstanding, consistent service. Working closely with senior stakeholders, you’ll contribute to strategic decision-making while remaining hands-on with complex client and operational matters.

• Leading, mentoring, and developing a team of Client Managers, setting clear expectations and maintaining consistently high service standards
• Building and nurturing strong, long-term relationships with owners, captains, and internal stakeholders
• Acting as a senior point of reference for yacht management and maritime-related decisions
• Contributing at leadership level alongside other specialist heads, supporting broader business objectives
• Encouraging a proactive feedback culture, resolving issues early and driving continuous improvement
• Overseeing yacht allocations, workload planning, and the evolution of efficient, scalable processes
• Supporting team growth through training, upskilling, and the smart adoption of technology
• Ensuring seamless collaboration between offices and departments to deliver a joined-up client experience
• Identifying cross-service opportunities that add value for clients and support commercial growth
• Maintaining oversight of client accounts, invoicing processes, and contractual awareness across the team

About You This role will suit a calm, credible leader who combines commercial awareness with a genuine commitment to service excellence.

• Proven experience leading teams within yacht management or a closely related maritime environment
• A supportive, people-first leadership style with excellent communication and listening skills
• Confidence making decisions and providing clear, authoritative guidance in complex situations
• A strong client-service mindset, with the ability to anticipate needs and manage expectations
• A proactive, solutions-focused approach to problem-solving and feedback
• Excellent organisational skills, with a passion for structured, high-quality processes
• The ability to work cross-functionally and connect teams across multiple locations
• High attention to detail, coupled with the confidence to contribute ideas beyond the immediate brief

This is a standout opportunity to step into a senior leadership role within a respected, forward-thinking yacht management business — offering real influence, variety, and long-term career potential.

On offer is a very competitive salary, and a positive company culture and working environment that provides a strong step to progress your career.