Head Housekeeper / Hospitality Manager, Permanent Position , Private Apartment, Paris

• English
• French

EXPERIENCED HEAD HOUSEKEEPER / HOSPITALITY MANAGER POSITION 

PROVEN PREVIOUS SIGNIFICANT EXPERIENCE ONLY

About the Property

The appartment is located in Paris. It is privately owned. 

The family is very nice and respectful, willing to find a candidate on a long term basis. 

They evolve around different properties in Europe.

The position is LIVE OUT (but there is a possibility of a LIVE IN if needed).

The project

We are looking for one Experienced Housekeeper ready to start working towards the beginning of October, before if possible.. Of course, the owners are conducting a proper recruitment process to find THE candidate and the path will be based on this.

For this specific position, we are aiming to find someone with deep Operational skills such as Housekeeping, Service and Laundry Skills as well as Excellent Managerial skills in order to be able to supervise and assist a team of 3 Housekeepers, liaise with the Chef and the Butlers. 

For this purpose, you are on the one hand a real Leader, you are not only willing to control and supervise but you are also hands-on. This is a must. On the other hand, you are comfortable taking over on higher and various duties like organizing events with florists or doing floral arrangements by yourself, organizing caterers or if you have the right skills, decorating yourself or purchasing some goods for the home, for the family's well-being. 

You are very well organized and you are capable of cross managing to develop your legitimacy as a manager and your relationships with you team as a leader. 

In order to do all this, and to have a good general overview, you will have to liaise with the family's calendar and their PA based on their attendance in Paris or in various properties. As a Hospitality Manager, you will actually be the main contact in between all the properties's managers and the family.

The workload will be less intense in the absence of the owners, and a little more intense in their presence obviously. Flexibility is hence a key factor in this case, however, the family is extremely fair in terms of adjusting your total working hours over the period of a month. 

You will be in-charge of doing and supervising all departments including the housekeeping, the service and the laundry. 

For the Housekeeping: 

• You will be in-charge of vacuuming/cleaning floors, carpets, surfaces, etc.
• You will be in-charge of making the beds, changing linens, setting up the bedrooms and bathrooms, etc
• You will be in-charge of cleaning/sanitising bathrooms, showers, toilets, sinks, and counter-tops
• You will be in-charge of replenishing toiletries, towels, supplies, etc
• Ensuring the main areas as corridors, living rooms are always dusted, tidy and well organised in accordance to the owner's habits. 

Most importantly, we would like a General Head Housekeeper / Hospitality Manager who understands the habits of the owners and their way of living, a Head Housekeeper who will memorize properly their habbits. We would like someone who has great common sense and who is very detail-oriented. We are of course aiming for someone who has worked for UHNWI beforehand and who is used to anticipate their needs. The ideal candidaye is proactibe and sees things even before she has been told. This mindset is an absolute must. 

For the Laundry: 

• You will be in charge of all the household linen when the family is in their appartment - such as towels, bathrobes, bath mats, bed sheets, pillowcases, kitchen cloth, table cloth, etc.
• You will be in charge of washing them and cleaning them, removing possible stains, drying them, etc.
• You will also be in-charge of ironing the linen, checking that they are in a perfect state before folding them in wardrobes or putting them on hangers in the dressings
• You will be in charge of deep cleaning the wardrobes and the dressings
• You will  be in charge of putting/changing the bedsheets on all the beds, depending on the frequency given by the owners. The beds must always be immaculate and in a perfect state
• You will also be in charge of contacting the dry cleaners for specific clothes that can not be washed by hand or in a washing machine but need specific treatment and ask them to come and collect them. You will organize the dry cleaners and you will keep the track on pick ups and deliveries. 
• Wardrobe Management: Obvisouly, you will carry these tasks with your team and it will be your duty to train them in this regard. 
  • Record and sort clothes that are being delivered to the appartment
  • Make photos and edit in Photoshop to match inventory records with each hanger TBC ???
  • Maintain electronic records for all clothes TBC ???
  • Organizing and managing wardrobes depending on whom the clothes belong to and always maintain the way of storing them. The storage must alsways be identical.  
  • Be able to locate and arrange clothes quickly
  • Pack and unpack luggage, it if quite obvious to do so without being told.

For Table Service: (when needed and when the owners, family and guests are in the appartment) - with the assistance of the Butlers.

• You will be in-charge of meal services
• Setting up and cleaning the dining table, ceramics, cutlery, etc, before and after the meals
• Serving the food and drinks as requested by the owners in a discreet & professional manner
• Ensuring a discreet execution of 'Meal Service' without being noticed by the owners, behind the scenes

Additional Elements:

• You would be in-charge of Cupboard management + deep cleaning them obviously. In this regard, you would be making the inventory and list of necessary items to be purchased and you would organize someone to proceed with the said groceries. This would involve therefore the refill for the bathrooms items such as toiletry items, etc. 
• You would be in charge of Organizing the books in the librairies with taste and training the team to do as so.
• You and therefore your team, would be in charge of Pharmacy Management - especially by checking out dates. It will be under your responsibility to name a team member to do this.
• You would be in charge of Wardrobe Management as mentioned above. 
• You would be in charge of Inventory Management:
  • Keep inventories of equipment, furniture and supplies, and wine cellars for each property up to date (receive a monthly inventory of all properties and collate it). 
  • Conduct regular inventories (at the end of stays, for example, bed linen, dishes, etc.). 
  • Manage necessary purchases to keep stocks up to date (to be validated before purchase)

Staff Management: 

• Interview, recruit, train, and supervise the necessary staff for the various property. 
• Plan their work schedules (holidays, breaks) and make a clear task assignment for the staff.

As a Head Housekeeper, you will be very hands on but it is expected that you are in the capacity of delegating in a proper and friendly manner. Madam will make sure to introduce you as a Manager but you will not need to be bossy, and we woudl rathe rprefer someone who acts in a positive manner. While delegating and in the absence of the owners, you will have more time to take over on your Hospitality Manager's duties. 

As a Hospitality Manager, you will be in charge of:

Property Management:

• Ensure the supervision and daily maintenance of the different homes, outbuildings, pools, tennis courts, cars, motorcycles, and others.
• Manage contracts with service providers (gardeners, plumbers, electricians, pool specialists, etc.).
• Plan and organize regular maintenances and necessary repairs according to a pre-established schedule.
• Liaise with all the Villa Managers among the different properties and sum up all the information
• You will have to prepare reports consequently by topics and probably encourage the VM to use a google drive document per topic. This is an example. 
• Conduct regular inspections to ensure that the properties are in good condition and everything is working properly.
• Ensure that the properties are maintained in optimal condition and meet the required quality standards.
• conduct a meeting with the onsite VM and therefore prepare a written report after each visit and list things to be repaired, repainted, cleaned, or replaced.
• Prepare the family arrivals in advance and in coordinate with the on-site staff (pool, cold bath, heating, cleaning, TVs, Wi-Fi, Sonos, etc.).
• Establish a list with the household staff of necessary cleaning products, drinks, and food stocks for the proper functioning of the property.
• Updating house manuals
• Supervision of the garden maintenance with our trusted gardener
• Oversee the general cleaning of the properties
• Organize a staff meeting once a week (then liaise with Chief of staff)

Desired profile 

• You must be very autonomous and able to report and respect your hierarchy at the same time. 
• You are a real team leader and you have strong sense of human relationships. 
• We are looking for someone who is genuinely passionate about service generally speaking and who is very keen working in private households. 
• Previous experience as a Head Housekeeper or as a Housekeeper is absolutely MANDATORY. 
• Previous experience in a private household for UHNWI is equally mandatory.
• You are particularly comfortable in housekeeping, service and laundry. 
• You have proven hard skills but you also have soft skills which allow you to train and to demonstrate to your team. You are willing to elevate your team, using their best potential and knows hows, and not to lean on top of them. Managing is a real skill and you understand its meaning properly. 
• You are a multitasking person and flexible, able to follow the processes that are already implemented or to implement new ones if none, and able to be reactive when facing something unusual. 
• You are a smiling and positive person, you respect confidentiality and you are trust-worthy and discreet. You have a positive attitude generally speaking and you have a great sense of human relationship, communication comes with an ease. You are equally capable of adapting your communication to your audiance. 
• You are organized and you know how to prioritize your tasks during the day, the weeks, you equally know how to balance different rhythms during a day, a week and especially winter/autumn compared to summer season and especially when the appartment is occupied/unoccupied.
• You are always on time and present well, you make sure that your appearance is always clean and professional 
• You MUST speak French and English fluently, any other languages are a plus 
• You MUST have a driving license. This is mandatory.
• You have a CLEAN CRIMINAL RECORD
• You have References. 

Salary : To be defined - Based on profile and experience.

Contract: Permanent French contract CDI

LIVE OUT position

Working Rhythm: Your schedule would be flexible in the absence of clients, however, it would be charged when the clients are in Paris. 

HOW TO APPLY TO THIS JOB OFFER ?

In order to apply, please make sure that you have a EU Passport. If not, please make sure that you have a VALID VISA AND A WORKING PERMIT allowing you to work in France/Europe. 
If you wish to apply to this job offer, please make sure beforehand that : 

• you have registered on our website at www.marinescence.com 
• and that you have created your profile (if your already have a profile, there is NO NEED TO CREATE A NEW ONE)
• While creating/ completing your profile :  A lot of questions are dedicated to crew members, please be aware you do not need to complete them. 
• Please make sure you upload a detailed and updated CV in a PDF format. 
• For Cooks : Chefs / Head Chefs : pictures of your work are very welcome.
• Feel free to email us once you have created / completed your profile at [email protected]

No application will be considered if the process mentioned above has not been followed initially. No private messages on WhatsApp - No private messages on Facebook or LinkedIn please.Thank you for your understanding and looking forward to hear back from you shortly.