Head Housekeeper – Provence

Silver Swan is currently seeking a Head Housekeeper to lead the housekeeping operations across a prestigious collection of 8 luxury villas in Provence. This is a year-round, permanent position suited to an experienced professional who excels in both luxury hospitality standards and team management. The role balances hands-on operational excellence with strategic oversight, ensuring an exceptional guest experience and efficient team coordination.

Please note: Candidates must hold an EU passport/right to work in France prior to applying, as visa sponsorship is not available. Applications from candidates without the right to work in France will not be considered.

Responsibilities:

• Conduct daily inspections of flagship villas and bi-weekly checks of smaller properties
• Ensure 5-star standards are applied consistently across all locations using detailed protocols
• Coordinate schedules, breakfast services, linen rotation, and guest amenities
• Oversee inventory, budget-conscious supply orders, and team allocations based on occupancy
• Train staff on security, closure, and emergency procedures
• Recruit, train, and manage a seasonal team of 8–12 housekeepers (CDD/CDI contracts)
• Use CONNECTEAM app for scheduling, reporting, and time validation
• Monitor staff performance with a structured bonus and disciplinary system
• Foster a team-oriented culture focused on quality, professionalism, and discretion
• Ensure full adherence to the 39h/week annualized contract structure (1,787 hours/year)
• Validate mileage, rest periods, and daily activity reports
• Coordinate inter-property logistics and ensure documentation is accurate and timely
• Enforce luxury service standards throughout all guest interactions
• Personally handle VIP arrivals and emergency housekeeping requests
• Ensure the team maintains invisibility, silence, and strict confidentiality at all times

Ideal Candidate:

• Must hold an EU passport/right to work in France
• Must speak fluent French
• Must hold a driving license
• 5+ years in luxury housekeeping management (4/5-star hotels, resorts, or private villas)
• 3+ years managing seasonal or rotating staff
• Familiarity with HCR collective agreements and annualized scheduling
• Proven ability to manage multi-site hospitality operations
• Strong leadership, mentoring, and administrative abilities
• High attention to detail and standards in cleanliness and presentation
• Digital proficiency in workforce apps and time-tracking systems
• Adaptability to seasonal fluctuations and weekend/holiday work
• Availability to work 6 days/week during high season
• Willingness to adjust weekly schedules with short notice

Package:

• Salary: €3,500 /month Gross (12-month CDI)
• Benefits: Full French social security, mutuelle, mileage reimbursement
• Housing: to be discussed if required
• Performance Incentives
• Monthly Objective Bonus: €100 (based on punctuality, uniform, and team collaboration)
• Team Performance Bonus: €300–€800 (linked to retention and productivity)
• Seasonal Excellence Bonus: up to €3,000 (October completion with zero incidents)
• Guest Tip Sharing: Fair and proportional participation in collective gratuities
• Company Profit-Sharing Scheme (2025–2027)
• Automatic participation after 3 months
• Professional Development
• Annual training budget: €2,000 for hospitality certifications
• Long-term incentives and enhanced profit-sharing after 3 years
• Total Compensation Potential:
• €50,000–€65,000+ gross annually (including all bonuses and incentives)
• Annual bonus potential: €2,500–€6,000+ depending on company profit tier
• Tax-efficient payout in May of the following year